Privacy Policy

Who we are

Quintacre is a platform real estate agents use to build and keep up their websites. You can reach us at hello@quintacre.com.

What we collect

• If you join the waitlist: your name, your email address and any note you add.
• If you book a free setup: your name and email address, anything else you choose to add (phone number, current website, brokerage and area, the best time to reach you), and a record that you agreed to be contacted, with the exact words and the time.
• If you have an agent account: your name, email address and sign-in details, which our sign-in provider handles for us; what you add to your site (your profile, listings, posts, photos and pages); and records of what you agreed to and when, such as the confirmation given before connecting an outside service.
• If you send a message through an agent's website: what you type in the form (your name, email address, and your phone number and message if you add them), the page you sent it from, and the boxes you ticked. It is kept for the agent who owns that website, who decides how to use it and answers you. We store it on their behalf.
• When anyone visits: our hosting provider records standard technical details such as IP address, browser type and the pages requested, so we can run the service and keep it secure. To limit abuse of our forms we keep a coded (hashed) form of a visitor's network address for up to a day, never the address itself.
• If you check a website at quintacre.com/check: we read that website's public pages to make the report, and we don't keep the address you typed or the report. To limit how often one website is read, we keep a coded (hashed) form of the website's name for up to a day.
• If an agent connects their Gmail: we look at the sender and subject of each new email in its inbox. We read in full only emails that look like lead notifications (from Zillow, Realtor.com, Homes.com, Trulia or Redfin, or with a subject like "Showing request"). From those we keep the lead's name, email address, phone number, message and the home they asked about, in the agent's Leads, and Gmail's reference numbers for the email and the reply draft. We don't keep the agent's other emails or the emails themselves. We save a reply draft in the agent's Gmail for them to review. When the agent presses Send on a lead's page, we send that reply from their Gmail, in the same thread; we never send from it on our own. In threads where the agent sent a reply from Quintacre, we read the lead's answers and keep their words (without the quoted earlier messages) in the lead's history. The sign-in Gmail gives us is stored encrypted.
• If an agent uses their lead forwarding address (an address ending in @in.quintacre.com): we receive the emails sent or forwarded to it. From each lead email we keep the lead's name, email address, phone number, message and the home they asked about, in the agent's Leads, and a reply draft for the agent to review. When an agent without Gmail connected presses Send on a lead's page, we send that reply from the agent's name at a reply address of that lead on the same domain (and, if they choose, a copy to the agent); the lead's answers to it come back to that address, and we keep their words (without the quoted earlier messages) in the lead's history. We don't keep the emails themselves. For an email that isn't a lead we keep only its reference number. If Gmail sends a forwarding confirmation code to the address, we show the code to the agent for a day.

How we use it

To run the service; to answer you and arrange your setup; to send the emails you'd expect, such as a confirmation, or an alert to an agent about a new message; to keep the service secure and stop abuse; and to meet our legal obligations.

We don't sell personal information, and we don't use it for advertising.

Cookies

We use cookies to keep you signed in and to keep sign-in secure. An agent's website may also set one small cookie to remember that you closed a notice. In the admin, your browser remembers a few display choices, such as which menus you closed.

We don't use advertising or tracking cookies, and we don't run third-party analytics. If an agent's page shows a map, the map is loaded from a map provider, which may set its own cookies under its own policy.

Service providers

Other companies run parts of the service for us. They handle personal information only to do that work:

• Hosting and file storage
• The database
• Sign-in and accounts
• Email sending
• Email receiving: it receives the emails sent to agents' lead forwarding addresses and passes them to us
• AI writing help: when an agent asks for help with a draft, the request and the details it needs are sent to an AI provider to write the draft
• Stock photos: searches for photos are sent to a photo library; no personal information is
• Gmail, when an agent connects it: it tells us when new email arrives, and we read lead emails, save reply drafts and send the replies the agent presses Send on through it

Connect Gmail and Google user data

Quintacre's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We use Gmail data only to bring the agent's lead emails and the answers to their replies into Leads, to save reply drafts in their Gmail, and to send the replies the agent presses Send on. We don't use it for advertising, we don't sell it, and it isn't used to train AI models. A lead email's text is sent to our AI provider only to write the agent's reply draft or, when its layout is unfamiliar, to find the lead's details in it. People at Quintacre don't read it, except with the agent's permission, for security, or where the law requires.

An agent can disconnect Gmail at any time on their Connections page; we then remove Quintacre's access at Google. They can also remove it in their Google Account under Security → Third-party apps with account access.

How long we keep it

• Waitlist entries and setup requests: until they are no longer needed for your setup or for news about the launch, or until you ask us to delete them.
• Agent accounts and site content: while the account is open. We delete them after the account is closed, except records we must keep.
• Messages sent through an agent's website: until the agent deletes them or their site is closed.
• Leads from Connect Gmail: like messages sent through an agent's website. The Gmail sign-in: until the agent disconnects Gmail or their site is closed. Records of emails that weren't leads (Gmail's reference numbers only): 30 days.
• Leads from a lead forwarding address: like messages sent through an agent's website. Records of emails that weren't leads (reference numbers only): 30 days. A forwarding confirmation code: one day.
• Replies an agent sends from a lead's page, and the lead's answers: in the lead's history, until the agent deletes the lead or their site is closed.
• Records of consents and confirmations: kept after an account is closed, as evidence of what was agreed.
• Hosting logs: for a short period set by our hosting provider.

Your requests

You can ask to see, correct or delete the personal information we hold about you by emailing hello@quintacre.com. We answer within 30 days.

If your information came to us through an agent's website, we pass your request to that agent or help them handle it. Agents can export and delete the messages their website receives from their admin.

Security

Every page is served over an encrypted connection (HTTPS), keys for outside services are stored encrypted, only the people who run the service can reach our records, and each agent sees only their own website's messages. No system is perfectly secure; if something happens that affects your information, we will tell you as the law requires.

Children

Quintacre is for real estate professionals and the people who contact them. It isn't meant for children under 13, and we don't knowingly collect their information. If you think a child has sent us information, email hello@quintacre.com and we will delete it.

Changes to this policy

When we change this policy we update the date at the top. If a change is significant, we tell agents by email or in their admin before it takes effect.

Contact

Questions or requests about your information: hello@quintacre.com.